Software as a Service (SaaS) Support & Marketplace

At Digitally Infinite, we solve your toughest SaaS challenges no matter where you are on the journey. We’ll answer all your questions during your transition—and whenever you need us afterwards. Our technical support team stands at the ready to troubleshoot any issues that arise so you can get back to doing business.

Our SaaS support team will make sure that all of the devices in your environment are covered. Mobile devices, integrated services—everything.

We Go Way Beyond Post-Deployment

After we deploy your system, we’ll help get your team up to speed, giving them all the support they need to maximise the benefits of the new technology. We provide functional support to ensure the flawless operation of your system across every department. We respond quickly to all your questions.

  • We don’t speak “geek.” We provide real help in language any user can understand.

Benefits for an Enterprise

Catalogue Management

Freedom to pickup and application from catalogue.

Online Management

Easy white labeled staff portal with complete management and control.

Single Invoicing

No matter how many software subscription we offer all under one bill.

Detailed Reporting

You want to offer business detailed consumption report.

We Focus on Your Business

When one of your users contacts us for help, we’ll pull up your records to see who you are, what apps and devices you use, and what you want from your system. Having your specifications and needs at our fingertips allows us to target our help to better address your immediate need.

We Understand What You Need

Good communication is essential in troubleshooting. That’s why our support team has, not only the know-how to solve your challenges, but more importantly, demonstrates empathy in every interaction. Yes, our support team keeps up with the latest developments in SaaS technology and with all the bugs that may pop up from time to time. But they also hone their communication skills so your team members will feel at ease when discussing any issues that arise. They’re more than just a technical support team—they’re a people support team.

We Get Your Issue to the Right Ears

When a problem arises that the support agent can’t handle, they refer it to one of our engineers immediately. We don’t waste your team members’ time with trial-and-error walkthroughs.

We Teach

We take the attitude of your favourite teacher when we walk you through a process. We explain everything in a way that helps your team become more familiar with the system—even empowering them to troubleshoot small issues on their own.

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We Follow

Once we’ve solved your issue, we keep in touch with you in case you have any more questions about the system. That gives us an opportunity to make sure your software is working as it should. We listen to suggestions and add the applications to our marketplace to suit your requirements.

We take the attitude of your favourite teacher when we walk you through a process. We explain everything in a way that helps your team become more familiar with the system—even empowering them to troubleshoot small issues on their own.

Available for Reseller Partners

Catalogue Management

Build custom packages based on your customer needs.

Online Management

Easy white labeled staff portal with complete management and control.

Single Invoicing

No matter how many software subscription we offer all under one bill.

Detailed Reporting

You want to offer business detailed consumption report.